Our Commitment

Safety is a value and expectation at MedFlight. MedFlight partners have a right to a safe and healthful work environment, and all partners share the responsibility of working and acting in a safe manner.

MedFlight and Metro Aviation maintain safety practices to protect the well-being of not only MedFlight partners, but your patient as well. We operate in a no-pressure environment: All members of the assigned transport team must agree to accept the mission before moving forward. This includes the clinical team, our communications center, the pilot or driver, and Metro Aviation’s operational control center if helicopter transport is included. This, and many other safety initiatives, are supported by a comprehensive Safety Management System.

Communication within our organization, with the requesting public service agency or hospital, the receiving hospital, and neighboring air medical services is paramount in elevating safety in the critical-care transport industry.



Lyn Gilmore

Jeanne Emmons

Business: (877) 633-3598

2827 W. Dublin Granville Road
Columbus, Ohio 43235

Helicopter Aviation Services and sole operational control are contracted to MedFlight through Metro Aviation and Air Methods, Inc. Metro Aviation oversees all helicopter operations excluding MedFlight 7 in Portsmouth, Ohio, which is operated by Air Methods, Inc.



MedFlight is a not-for-profit, CAMTS accredited air and ground critical care transportation company based in Columbus, Ohio that completes nearly 7,000 critical care transports by helicopter and Mobile Intensive Care unit each year.

In compliance with 49 U.S.C. Section 42302, we offer the following contact information for the DOT Aviation Consumer Protection Division:

Aviation Consumer Protection Division, C-75
U.S. Department of Transportation, 1200 New Jersey Avenue, SE. Washington, DC 20590
202-366-2220 (TTY 202-336-0511) or 866-TELL-FAA (866-835-5322)
Aviation Consumer Protection Website

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